Free shipping on orders over $120
SHIPPING POLICY

Domestic (Singapore) : Your order will be sent via courier at S$9 flat (except furniture) within 2 business days in addition to production lead time. Free for orders S$120 and above (non-promotional period). Self collection option is not available.

International: If you are outside of Singapore, your order will be sent via International Registered Post from S$13 and will take approximately 2 to 3 weeks in addition to production lead time. If you need it by a certain date, we do offer express courier but we cannot guarantee arrival dates and are not responsible for any delays.

RETURN & EXCHANGE POLICY

Our Return Policy in short

  • Contact Urban Li'l before returning any items.

  • You can return the product within 7 days of delivery.

  • The product must be in new condition.

  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

  • Our return policy does not apply to customized items. 


Return Policy
Please contact Urban Li'l before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Urban Li'l and gives information relevant and the reason for complaint.


Return Conditions
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Urban Li'l suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Urban Li'l will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Urban Li'l is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Exceptions 
Urban Li'l does not accept exchanges for change of mind.

Our return policy does not apply to customized items.

All enquiries: Hello@urbanlil.com

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