Do you do custom design?
Yes, we specialise in customisation to create beautiful pieces for your kids, home and celebrations. If you do not see what you'd like on the product listings, please reach out to us on email@example.com.
What is your lead time?
As every Urban Li'l piece is made to order, the standard lead time is 2 weeks for design and production. For urgent orders required within 2 to 9 business days, please select urgent order and provide the date required.
How much is shipping and how long will it take?
Domestic (Singapore): Your order will be sent via courier at S$9 flat within 2 business days in addition to production lead time. Free for orders S$120 and above. Self collection option is not available. International: If you are outside of the Singapore, your order will be sent via International Registered Post from S$13 and will take approximately 2 to 3 weeks in addition to production lead time. If you need it by a certain date, we do offer express courier but we cannot guarantee arrival dates and are not responsible for any delays.
What colours, styles and fonts do you offer?
Do you provide an artwork proof?
Yes, we supply an artwork proof up to 2 free revisions on all custom designs. An artwork proof will not be supplied on standard designs that you purchase.
What packaging will my purchase come in?
All products are boxed/enveloped for shipping.