Free local courier for orders above $100

Our Return Policy in short

  • Contact Urban Li'l before returning any items.
  • You can return the product within 7 days of delivery.
  • The product must be in new condition.
  • Our return policy does not apply to change of mind and customized items. 


    Return Policy
    Please contact Urban Li'l before returning any items.

    It is appropriate that the client contacts Urban Li'l and gives  relevant information and the reason for complaint.


    Return Conditions
    You can return the product within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded or exchanged.

    Urban Li'l will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

     

    Transport Damage
    If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us within the same day of receipt.

     

    Exceptions 
    Urban Li'l does not accept exchanges for change of mind. Our return policy does not apply to customized items.

    All enquiries: Hello@urbanlil.com

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